“A quality management system provides more control, more satisfied customers and a competitive edge,” says CR Group Project Manager Egil Norman Olsen, who conducts the course on behalf of GCE NODE.
13 people from seven NODE companies met for the second in a series of four meetings to learn how to build a new quality management system, or to prepare for a re-certification of an existing system based on new 2015 ISO standards.
“For some businesses, the ISO certificate may be a requirement for doing business. For others, the certificate can be a good marketing tool, “says Olsen.
Participants were given a theoretical and practical understanding of the purpose, structure and maintenance of a good quality system.
“A quality system demonstrates how a business manages its processes or activities in order to deliver products and services that meet different requirements, such as quality demands, over time. A quality system is not a standardized way of working, but a tailor-made system built specifically for each company,” says Olsen.
This project is funded by Aust-Agder and Vest-Agder counties.